Reservation Policy

CANCELLATION:

? Reservation with no show guarantee;
? The non-attendance of the guest to the Pousada, on the date of check-in, matters in the cancellation of the reservation made, without right to the return. If canceled up to the day before the check-in date, there will be no refund of the amount paid.
? The early departure of the guest will not give right to the return of amounts paid;
? The non-attendance of the guest to the Pousada, on the date of check-in, matters in the cancellation of the reservation made, without right to the return.
? Attendance to the Pousada on the day after the check-in date may occur, when this delay is communicated to the Pousada until 24 hours after check-in, in which case there is no refund of the lost daily rate or compensation on the final date of the reservation. Reservation; If the communication is not taking place or is occurring after the mentioned deadline, the reservation will be canceled, and there will be no refund of the amount paid, and the Pousada may also reschedule the vacancy after 24 hours of the check-in date;

HOSTING OF CHILDREN:
? The Pousada Solarium is pleased to receive families with children and adolescents, not charging 1 child for accommodation, until the age of 6 years; The lodging of minors under 18 years of age, however, will only be allowed if they are accompanied by their parents or legal guardians in the form of the Child and Adolescent Statute (articles 32 and 250)

GUESTS OF THE HOST:
? For security and planning of operations, the access of relatives and acquaintances of the guest, without previous reservation, will be at the discretion of the Pousada, and there is a mandatory cadastral registration, when there is an overnight stay;

PETS:
? We have nothing against pets, however, due to the type of our facilities and in respect of other non-sympathetic guests, the Pousada is obliged to deny such requests.